SHIPPING & DELIVERY

All orders except apparel & homewares will be dispatched within 48 hours. Orders are only processed and shipped on business days (Monday - Friday, excluding public holidays). 

Apparel and homewares are made to order so incurs 3-5 days processing prior to despatch. It then follows the delivery schedule below.

*Please note: During busy periods/holidays, Australia Post may experience delays. 

AUSTRALIA DELIVERY 
Standard shipping (5-7 business days) is FREE for all orders over $25AUD

Standard shipping (5-7 business days) on all orders under $25 - flat rate of $7.50 AUD

Express shipping (2-3 business days) is also available - flat rate of $12.50 AUD 

All orders are sent via Australia Post and are fully trackable 
It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. 

Otherwise your parcel will be placed in a safe place or re-directed to the nearest post office for collection 

Delivery to WA, TAS, NT and regional areas may take up to 7 business days. 

Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times. 

NEW ZEALAND DELIVERY 
Standard shipping (6-12 business days) - flat rate of $15.00 AUD 
All orders are sent via courier and are fully trackable 

INTERNATIONAL DELIVERY 

All orders are sent via registered International post which means the item is fully trackable. 

It is a flat rate of $15.00 AUD 

Please note some countries are experiencing shipping delays due to COVID19 and can take up to 4-6 weeks.

Please check this link to see how long shipping will take to your country. 

All international shipping times vary:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#prohibitions 

Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

ALL DELIVERIES 

If a parcel is not collected from the post office and returned to the Romany Soul you must pay the applicable shipping fees to have the parcel resent.