All orders except apparel & homewares will be dispatched within 48 hours. Orders are only processed and shipped on business days (Monday - Friday, excluding public holidays).
Apparel and homewares are made to order so incurs 3-5 days processing prior to despatch. It then follows the delivery schedule below.
*Please note: During busy periods/holidays, Australia Post may experience delays.
Standard shipping (5-7 business days) is FREE for all orders over $25AUD
Standard shipping (5-7 business days) on all orders under $25 - flat rate of $7.50 AUD
Express shipping (2-3 business days) is also available - flat rate of $12.50 AUD
All orders are sent via Australia Post and are fully trackable
It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm.
Otherwise your parcel will be placed in a safe place or re-directed to the nearest post office for collection
Delivery to WA, TAS, NT and regional areas may take up to 7 business days.
Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times.
NEW ZEALAND DELIVERY
Standard shipping (6-12 business days) - flat rate of $15.00 AUD
All orders are sent via courier and are fully trackable
All orders are sent via registered International post which means the item is fully trackable.
It is a flat rate of $15.00 AUD
Please note some countries are experiencing shipping delays due to COVID19 and can take up to 4-6 weeks.
Please check this link to see how long shipping will take to your country.
All international shipping times vary:
Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
If a parcel is not collected from the post office and returned to the Romany Soul you must pay the applicable shipping fees to have the parcel resent.